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Shipping & Returns

RETURNS AND EXCHANGES

All Sales Final - no returns, no exchanges.

All Veterinary Diet Products are 100% Guaranteed by our partner food companies. Pet food diets can only be returned for the following reasons:

Palatability - Pet will not eat or does not like the taste of the food.

Quality - If there is a problem with the quality of the product.

Safety – If a bag or can has a broken seal which has compromised the integrity of the food.

 

Any food returns must be made within 1 month of receipt of product. Proof of purchase is required, and approval will be completed at the clinic to varify that it meets the returnable policies.

 

SHIPPING

We are all grappling with the unprecedented challenge of COVID-19. Our thoughts are with all those who have been impacted and affected. 

Orders will be delivered between 1-4 business days to either the home address or clinic. 

Orders to home are sent through Purolator, and due to the overwhelming ecommerce business, Purolator is no longer required to get a signature upon delivery.

McPhillips Animal Hospital is not responsible for orders stolen, frozen, melted, wet, or otherwise compromised when shipped to home. It is expected that someone will be home for the delivery. 

Shipping costs are based on the products ordered. Due to size and/or weight, certain items may bear a shipping surcharge or special handling fee. Total shipping charges are automatically calculated during Checkout prior to completing your order.

Shipping fees cannot be refunded.

Standard Shipping is available across all Canadian provinces. Some restrictions apply to specific locations. Shipments to rural addresses may exceed the standard shipping delivery window and may not be available for Ship to Home. Shipments are not available to post office box addresses.